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Refund and Cancellation Policy

Cancellation Charges

  • 100% of the advance will be Refunded if cancelled 15 Days prior to the date.
  • 75 % Refund,if cancelled 15 > 7 days in Check In.
  • 50 % Refund,if cancelled 7 > 5 days in Check In.
  • 25 % Refund,if cancelled 5 > 3 days in Check In.
  • 0 % Refund,if cancelled 3 > 0 days in Check In.
  • Credit/Debit card cancellations will be charged 5% extra.

For Groups / for Special Celebration Dates / Peak season Dates (20 Dec - Jan 10)

  • 75% of the advance will be Refunded if cancelled 15 month prior to the date.
  • 50 % Refund,if cancelled 15 > 7 days in Check In.
  • 25 % Refund,if cancelled 7 > 5 days in Check In.
  • 25 % Refund,if cancelled 5 > 3 days in Check In.
  • 0 % Refund,if cancelled 5 > 0 days in Check In.
  • Credit/Debit card cancellations will be charged 5% extra.

Policy and Conditions

  • If you are postponing your booking, it will be considered as cancellation under cancellation policy.
  • If the customer is unable to reach at the date/time of your booking in the Boarding place, whatever the reason maybe, no amount will be refunded under any circumstances and you cannot claim your amount on this issue.
  • If the Boat owner is not able to provide the houseboat on the scheduled date/time of your booking, the company assure you that you will be provided another boat of same class/category at the same time.
  • If the Boat owners are not able to provide you with another one due to any technical issue or because of any natural calamities or strikes etc., 50% of the amount will be refunded, which you paid at the time of booking, for Houseboats and 90% for motor and Shikkara boats.
  • In case your a/c is not working in any rooms, an amount of Rs.1000/- will be refunded by the boat owners during the check out time.
  • In case your booked boat has any technical failure ,then we will allocate same quality alternate boat ontime, but downgrade if happened then based on that category, charge will be applicable. But Upper deck and Non upperdeck boat will not consider as downgrade, so no refund allowed.
  • If any kind of mistake from company/Company executive, so the situation if Unable to resolve by Company, then full refund will do at the time of Check In.
  • Refunds only through cheque for bookings made by cash/cheque/bank transfer.
  • It may take a minimum of 2-7 working days to get refunds for the bookings made through cheque/debit/credit cards via cheque only.
  • It may take a minimum of 2-14 working days to get credit/debit cards refund by online.
  • The original receipt must be presented for processing the refund.
  • Credit/debit card cancellations will be charged 5% extra.